Help & Support
How can we help?
Our team is here to help you get the most out of OBiMS. Choose the support channel that works best for you.
Send us an email and we'll get back to you within one business day.
Chat with our support team in real time during business hours.
Browse guides, tutorials, and reference docs to learn OBiMS at your own pace.
- 🟢 Critical issues — within 4 hours
- 🟡 General questions — within 1 business day
- ⚪ Feature requests — within 3 business days
Frequently Asked Questions
Go to the login page and click "Forgot password". Enter your email address and we'll send you a reset link.
Yes. From your dashboard go to Settings → Users and invite team members by email. You can assign them roles (admin, staff, etc.).
Yes. All tenant databases are backed up automatically every 24 hours. Backups are retained for 30 days.
OBiMS automatically calculates VAT on all sales and purchases based on the tax rates you configure. The VAT Reports page gives you a full breakdown by period.
Yes. Sales, purchases, inventory, and financial reports can be exported as CSV or PDF from the relevant pages in your dashboard.
Go to Settings → Billing and follow the cancellation steps. Your data will remain accessible until the end of your billing period.